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Meilleures Pratiques RFQ pour Projets Chaîne du Froid — Guide Acheteur

Comment rédiger un RFQ qui produit des devis comparables auprès d'EPC frigorifiques : périmètre, température, capacité, garanties, pénalités et Incoterms.

The 10 non-negotiable RFQ inputs

1) Site: coordinates, ambient design temps, grid capacity. 2) Product mix + throughput t/day + peak factor. 3) Temperature zones + tolerance. 4) Envelope spec or performance target. 5) Refrigeration architecture (mandate NH₃/CO₂/CO₂-TC or leave open). 6) Redundancy level (N, N+1, 2N). 7) Monitoring & compliance (HACCP, GDP, BRCGS). 8) Guaranteed kWh/m³·yr. 9) Incoterms + delivery. 10) Timeline + LDs.

Structure the reply, not just the ask

Force bidders into a fixed BoQ template: line-by-line pricing, unit rates, exclusions column. Reject narrative-only responses. Include a mandatory clarifications sheet with a 5-day cut-off before bid deadline.

Guarantees that actually bite

Performance guarantee 10% of contract for 24 months. Energy performance clause with penalty €/kWh above guaranteed baseline. Availability guarantee 98% for refrigeration, 99.5% for GDP. Include spare-parts stock-holding SLA.

Score matrix

Weight: 35% technical compliance, 25% price, 15% energy performance, 10% delivery timeline, 10% references (comparable size + climate), 5% local service network. Publish the matrix to bidders — better bids come from bidders who know how they're scored.

Questions fréquentes

Should I send an RFQ to 3 or 10 suppliers?

5–7 is optimal. Below 5, you lose price tension. Above 7, quality bidders drop out because win-rate is too low; you end up with rushed proposals and higher variance.

Open architecture or mandated refrigerant?

For loads >300 kW where you have engineering capacity: leave open and let bidders propose (invites innovation). Below that, mandate to avoid comparing apples to oranges.

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