Terms of Service
Last updated: 2026
1. The service
ColdMatch Group ("ColdMatch", "we", "us") provides an online sourcing and matching service that allows buyers to submit cold-chain project requests and receive non-binding quotations from independent third-party Suppliers. ColdMatch does not manufacture, stock, distribute, install, service, finance or insure any cold storage, refrigeration or cold-chain equipment or project.
2. Role of ColdMatch — intermediary only
ColdMatch acts solely as a neutral sourcing intermediary. Any equipment, installation, civil works, training, spare parts, logistics, financing, insurance or related service is provided exclusively by the Supplier or other third party you choose. The legal contract for supply and any related services is concluded directly between you and the Supplier. ColdMatch is not a party to that contract and assumes no obligation arising under it.
3. Supplier responsibility
Each Supplier is solely and exclusively responsible for: equipment quality, conformity and certification; valid manufacturing, export, import, customs and regulatory approvals; installation, commissioning and after-sales service; warranty and spare-parts obligations; refrigerant handling, F-gas compliance and environmental compliance; scheduling, delays, cancellations and refunds; logistics, shipping, insurance and incoterms; and compliance with all applicable cold-chain, trade, sanctions, tax and consumer law in every relevant jurisdiction.
4. No guarantees
Quotes, prices, lead times, equipment specifications, photos, ratings, certifications, warranty terms and any other supplier-supplied information are provided by Suppliers and are indicative only until an order is confirmed in writing by the chosen Supplier. ColdMatch does not verify, endorse, guarantee or warrant any supplier-supplied information and makes no representation as to availability, price, fitness, safety, lead time or quality. Nothing on the platform constitutes a binding offer by ColdMatch.
5. No liability — full disclaimer
To the maximum extent permitted by applicable law, ColdMatch, its affiliates, directors, employees and agents shall have no liability whatsoever, whether in contract, tort (including negligence), statute or otherwise, for any loss, damage, injury, death, delay, cancellation, product spoilage, refrigerant release, property damage, financial loss, lost profit, lost opportunity, emotional distress, or any direct, indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with: (a) any equipment, installation or service provided by a Supplier or other third party; (b) any act, omission, default, insolvency, fraud, misrepresentation or breach by any Supplier, payment provider, financing partner or other third party; (c) any supplier-supplied information appearing on the platform; (d) any decision you make based on indicative pricing, availability or matching results; (e) any unavailability, error, interruption, security incident or content of the platform; (f) any force majeure event, regulatory action, permit denial, customs delay, strike or technical failure.
6. Limitation of liability
Without limiting Section 5, and to the maximum extent permitted by law, the aggregate liability of ColdMatch arising out of or related to the platform, regardless of the cause of action, shall not exceed one hundred euros (€100).
7. Indemnity
You agree to defend, indemnify and hold harmless ColdMatch and its affiliates from and against any claim, demand, loss, liability, damage, fine, penalty, cost or expense (including reasonable legal fees) arising out of or related to: (a) your use of the platform; (b) any equipment or service supplied to you by a Supplier or other third party; (c) your breach of these Terms or of any law; (d) any dispute between you and a Supplier, financing partner or other user.
8. Eligibility & accurate information
You must be 18+ and provide accurate, lawful information. You are responsible for import licences, customs, duties, VAT, sanctions screening, refrigerant regulations and any other obligations applicable to receiving and operating cold-chain equipment in your jurisdiction.
9. Acceptable use
You may not misuse the platform, attempt to access non-public areas, scrape data, submit fraudulent or unlawful requests, impersonate any person, or interfere with operation.
10. Supplier listings & rankings
Supplier listings are based on information supplied by Suppliers. Featured, sponsored or priority placement may reflect commercial relationships. Listing does not constitute endorsement, verification or recommendation by ColdMatch.
11. Disclaimers
The platform is provided "as is" and "as available". To the maximum extent permitted by law, ColdMatch disclaims all warranties, express, implied or statutory.
12. Intellectual property
The platform, its content, code, design and trademarks are owned by ColdMatch or its licensors and protected by applicable law.
13. Governing law & disputes
These Terms are governed by the laws of the operating jurisdiction of ColdMatch. Any dispute against ColdMatch must be brought individually; class actions are waived to the extent permitted by law. Disputes regarding any equipment or service must be brought against the Supplier that performed or was contracted to perform it.
14. Changes
We may update these Terms at any time. Continued use after changes constitutes acceptance.
15. Severability
If any provision is held unenforceable, the remaining provisions remain in full force.