Legal

Buyer Terms

Version 1.2-draft · Last updated: 23 October 2026

Draft — pending legal review. Version 1.2-draft, prepared 2026-10-23. This draft has not yet been approved by counsel; bracketed items are placeholders to be confirmed.

These Buyer Terms supplement the Terms of Service and apply to any organisation, procurement team, EPC contractor, public body or project owner using ColdMatch Group to source industrial refrigeration, cold storage or cold-chain infrastructure. Words defined in the Terms of Service have the same meaning here.

1. Eligibility

Buyers must be legal entities (or authorised representatives thereof) empowered to enter into commercial contracts. Individuals acting on behalf of a company must have the authority to submit RFQs and share project information.

2. How the service works for buyers

The service is free for buyers.
ColdMatch's sourcing review is intended for projects of USD 250,000 or more. Requests below that level may receive self-service guidance only.
After you submit an RFQ, the ColdMatch team reviews it, may ask clarifying questions and contacts suppliers it considers suitable on your behalf. You authorise ColdMatch to share with those suppliers the project information they need to respond. Financing partners receive information only with your consent.
Responses are presented through ColdMatch with evidence labels. Supplier identities are masked (for example "Proposal A") until ColdMatch approves an introduction, and there is no direct messaging with suppliers through the platform before then.
Any supply, installation, construction, logistics, financing or service contract is formed only when you and the supplier (or other third party) sign your own written contract. ColdMatch is not a party to it unless it signs it.

3. Your responsibilities as buyer

Provide clear, accurate and complete requirements, and correct them if they change.
Carry out your own technical, commercial, financial, tax, legal and compliance due diligence on each supplier and offer before signing.
Review samples, specifications and designs with your own engineers or consultants, and decide whether the equipment and design are suitable for your products, site and use.
Ensure site readiness (access, foundations, utilities and power supply, as agreed in your contracts) and obtain the permits and approvals that fall to you as owner or operator.
Where you are the importer of record, handle import permits, customs formalities, duties and taxes, unless your contract assigns them to another party.
Obtain the import permissions and registrations that fall to you, and meet the local installation, building, environmental and other requirements that apply to you as buyer, owner or importer, where relevant. Requirements differ by product and jurisdiction. Suppliers remain responsible for their own products and services meeting the requirements that apply to them, and nothing in these Buyer Terms transfers obligations that applicable law places on any party. See Regulation and restricted items.
Arrange inspection, factory or site acceptance tests and formal acceptance as set out in your contracts.
Operate and maintain the facility in line with the manufacturer's manuals, applicable safety rules and refrigerant regulations (including F-gas, ammonia and CO₂ requirements where relevant).
Not use platform data (including supplier information, pricing, responses or benchmarks) to scrape data, build a competing service or circumvent the coordination process.

4. Responsibilities follow your real role

Legal duties attach to the role you actually hold in a project — for example operator, employer on site, importer or owner. Suppliers, installers, EPC contractors and carriers hold the duties attached to their roles (see the Supplier Terms). Nothing in these Buyer Terms shifts to you any statutory duty ColdMatch owes itself, including data protection and responsibility for its own statements.

5. Planning tools and design reliance

Calculators, cost baselines, planning estimates, guides and AI outputs help you prepare a project. They are not engineering design. Final heat-load calculations, refrigeration and electrical design, pressure-equipment and refrigerant-safety design, and specifications must be prepared or approved by qualified engineers engaged by the contracting parties.

6. Comparisons and evidence labels

Comparisons organise the information received. Each value is labelled Supplier-submitted, Checked by ColdMatch, ColdMatch estimate or Pending, as explained in section 7 of the Terms of Service. A comparison is not an engineering approval, a recommendation of one supplier or a guarantee of price, delivery or performance, and a document review is not a certification or compliance approval.

7. No guarantee of price, availability or performance

Quotes, specifications, lead times, warranties and certifications are supplied by third-party suppliers and remain indicative until confirmed in a written contract with the chosen supplier. ColdMatch does not guarantee availability, price, equipment performance, energy savings, food-safety outcomes, installation quality or warranty enforcement.

8. Disputes with suppliers

Claims about equipment, delivery, installation, warranty, financing or invoicing are brought against the party that performed or contracted to perform the relevant obligation. ColdMatch will cooperate reasonably, including by sharing records it holds where it lawfully may.

9. Liability and indemnity

Section 14 of the Terms of Service applies, including the liabilities that are not limited. For buyers, the cap in section 14.4 is the greater of fees you actually paid to ColdMatch in the previous 12 months (normally none) and [fixed amount — to be confirmed by counsel]. You will indemnify ColdMatch against third-party claims to the extent caused by your breach of these Buyer Terms or violation of applicable law (for example unlawful RFQ content or sanctions breaches); ColdMatch gives the mutual indemnity in section 15 of the Terms of Service.

10. Suspension and termination

ColdMatch Group reserves the right, where appropriate and to the extent permitted by applicable law, to suspend or terminate buyer accounts for breach of these terms, the Acceptable Use Policy, the Marketplace Rules or the AML / Sanctions / Export & Anti-Bribery Policy.